Return and Refund Policy

Refund & Return Policy – Me n Mumma Inc.

At Me n Mumma Inc., we want you to shop with confidence. If you are not fully satisfied with your purchase, please review our refund and return guidelines below. This policy applies to customers in the United States, Canada, and the United Kingdom.

1. Eligibility for Refunds & Returns

You may be eligible for a refund or replacement under the following conditions:

Item Not Received

  • If your order does not arrive within the estimated delivery timeframe provided at checkout, you may request a refund or replacement.

Damaged, Defective, or Incorrect Items

  • If you receive an item that is damaged, defective, or significantly different from the product description, you may request a refund or replacement.

  • Clear photo or video evidence must be provided within 7 days of delivery.

Change of Mind / Customer Preference

  • Returns for change of mind may be accepted within 15 days of delivery, provided:

    • The item is unused and in original packaging.

    • All tags, accessories, and original materials are included.

  • Return shipping costs may apply unless otherwise stated.

2. Return Window

  • Refund or return requests must be submitted within:

    • 15 days of delivery for returns

    • 7 days of delivery for damaged or incorrect items

  • Requests made outside these timelines may not be eligible.

3. Non-Returnable & Non-Refundable Items

The following items are generally not eligible for refunds or returns:

  • Used or worn items

  • Customized or personalized products

  • Perishable goods

  • Personal hygiene items

  • Items returned without original packaging

  • Final sale or clearance items

4. Return Process

To initiate a return or refund:

  1. To request a return or refund, please follow these steps through your customer account:

    1. Log into Your Account

      • Visit our website and log into your customer account using the email used to place the order.

    2. Open Your Order

      • Go to My Orders and select the order you wish to return.

    3. Submit a Return Request

      • Click Request Return and choose the item(s) you want to return.

      • Select the reason for return and upload photos/videos if the item is damaged, defective, or incorrect.

    4. Wait for Approval

      • Once your request is reviewed and approved, return instructions will appear in your account dashboard.

    5. Ship the Item (If Required)

      • Pack the item securely in original packaging.

      • Follow the provided return instructions and shipping details.

    6. Refund Processing

      • After the return is received and inspected, your refund or replacement will be processed according to our refund policy.

    Important:

    • Do not ship items back without an approved return request.

    • Unauthorized returns may not be accepted or refunded.

5. Return Shipping Costs

  • If the item is defective, damaged, or incorrect, we will cover return or replacement costs when applicable.

  • For change-of-mind returns, customers may be responsible for return shipping fees.

  • Original shipping fees are non-refundable unless the error is on our side.

6. Refund Processing

  • Once your return or refund request is approved:

    • Refunds will be issued to the original payment method.

    • Processing time is typically 7–14 business days depending on your bank or payment provider.

7. Regional Notes

United States

  • Refund approvals are processed according to this policy and product eligibility.

Canada

  • Duties or customs charges paid during import are non-refundable.

United Kingdom

  • Refunds are processed according to the same return windows and eligibility terms outlined in this policy.

8. Order Cancellations

  • Orders may be cancelled within 12 hours of purchase.

  • After processing begins, cancellations may not be possible.

9. Delayed Shipments

Delivery times are estimates and may vary due to:

  • Customs clearance

  • Weather or peak seasons

  • Carrier delays or global supply disruptions

Refunds for delayed shipments are reviewed on a case-by-case basis.

10. Policy Updates

Me n Mumma Inc. reserves the right to update this Refund Policy at any time. Updates will be posted on this page.