Return and Refund Policy for Me N Mumma Inc.

Thank you for shopping at Me N Mumma Inc. We strive to ensure your satisfaction with every purchase. Our Return and Refund Policy is designed to provide a seamless and fair experience, inspired by industry-standard practices for dropshipping businesses. Please review the details below to understand your rights and options for returns and refunds.

1. Buyer Protection Guarantee

At Me N Mumma Inc., we offer a Buyer Protection Guarantee to ensure your shopping experience is secure and satisfactory. If your order does not meet the following conditions, you may be eligible for a full or partial refund:

• Non-Delivery: If your order is not delivered within the promised timeframe (as specified in the order details).

• Non-Conformity: If the item received is significantly different from the product description (e.g., wrong item, defective, or damaged).

• Quality Issues: If the product does not meet reasonable quality expectations based on the listing description.

2. Free Returns

For eligible products, Me N Mumma Inc. offers free returns under the following conditions:

• Eligibility: Free returns are available for items marked with a “Free Returns” label on the product listing. This applies to most non-virtual products purchased through our store.

• Timeframe: You must initiate a return request within 15 days from the date of delivery.

• Condition: Items must be unused, in their original packaging, and in the same condition as received. Products that are damaged due to customer mishandling may not qualify for free returns.

• Process:

  1. Contact our customer service team through your Me N Mumma Inc. account to initiate a return.

  2. Provide your order number, reason for return, and any supporting evidence (e.g., photos of the item).

  3. If approved, you will receive a prepaid return shipping label and instructions for returning the item.

  4. Once the item is received and inspected, a refund will be processed to your original payment method within 7-14 business days.

3. Refund Eligibility

You may request a refund under the following circumstances:

• Non-Delivery: If your order has not been delivered within the guaranteed shipping timeframe (as noted in your order details), you may request a full refund. For items with a “Shipping Guarantee,” you may also receive a compensation coupon if the delivery promise is not met.

• Defective or Incorrect Items: If the item is defective, damaged, or significantly different from the description, you may request a full or partial refund. Supporting evidence, such as photos or videos, is required.

• Change of Mind: For non-defective items, returns may be accepted within 15 days of delivery, provided the item is unused and in its original condition. Return shipping costs may be borne by the customer unless the item is eligible for free returns.

• Order Cancellation: If you cancel your order before it has been shipped, a full refund will be issued. Once the order is shipped, it will be treated as a return and subject to the conditions above.

4. Refund Processing

• Refunds will be issued to the original payment method used for the purchase.

• Processing times may vary depending on your payment provider but typically take 7-14 business days after we receive the returned item or approve the refund request.

• If a compensation coupon is issued (e.g., for delayed shipping), it is valid for 60 calendar days from the date of issuance and can be applied to non-virtual products on Me N Mumma Inc., provided the order value exceeds the coupon value.

5. Non-Returnable Items

Certain items are non-returnable unless defective or incorrect:

• Customized or personalized products.

• Perishable goods or items with a limited shelf life.

• Intimate or sanitary products (e.g., underwear, swimwear) for hygiene reasons.

• Virtual products (e.g., digital downloads, gift cards).

6. Shipping Guarantee

For orders marked with a “Shipping Guarantee,” we commit to dispatching your order within the promised timeframe. If we fail to meet this commitment, you may be eligible for a compensation coupon, which can be used toward future purchases. Details of the coupon’s value will be provided in your order details.

7. Disputes and Customer Support

If you believe your issue has not been resolved satisfactorily, you may open a dispute through your Me N Mumma Inc. account:

• Dispute Timeframe: Disputes must be opened within 15 days of delivery or the expected delivery date for non-delivered items.

• Resolution Process: Our team will review your dispute and work with you to find a fair solution, which may include a refund, replacement, or store credit.

• Contact Us: Reach out to our customer service team at [insert email address] or through the contact form on our website for assistance.

8. Additional Notes

• International Orders: For international customers, please note that return shipping times may vary, and customs fees (if applicable) are non-refundable.

• Currency and Pricing: All refunds will be processed in the currency of the original transaction. Me N Mumma Inc. is not responsible for fluctuations in exchange rates.

• Policy Updates: Me N Mumma Inc. reserves the right to update this Return and Refund Policy at any time. Changes will be reflected on our website, and continued use of our services constitutes acceptance of the updated policy.

We value your trust and aim to provide a hassle-free shopping experience. If you have any questions about our Return and Refund Policy, please contact us at info@menmumma.com or visit our website for more details.